Vaga aberta: A 60 Decibels está contratando um Assistente de pesquisa (Remoto)
A 60 Decibels está contratando um Assistente de pesquisa(Remoto)
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Sobre a vaga
About 60 Decibels:
60 Decibels (60dB) is a global, tech-enabled impact measurement company that brings speed and repeatability to social impact measurement and customer insights. We provide genuine benchmarks of impact performance, enabling organizations to understand impact relative to peers and set performance targets.
We collect this data through phone surveys conducted by our global research network: more than 1200+ research Assistants across 80+ countries.
About the role:
As a Research Assistant, you will be responsible for conducting phone surveys with customers and/or beneficiaries of our client's products and services and entering this data into our remote platform. You will work in close partnership with our Project Teams to ensure we deliver high-quality customer insights while making sure to abide by all data integrity and governance protocols.
This position is an excellent opportunity for anyone with a background in conducting surveys/data collection and who is looking for a full-time, project-based role.
Responsibilities:
As a Research Assistant, you will:
- Participate in a project onboarding call with the 60dB team to understand the specific project context before reaching out to respondents.
- Conduct phone surveys with customers and beneficiaries: a) Ensure that you are interviewing the correct respondents as listed on your contact sheets b) Clearly explain the survey objectives and procedures to the respondents addressing any questions/concerns they may have c) Attain daily survey targets within specified timeframes and promptly report any obstacles to the project team
- Enter the data received from phone surveys into the 60dB platform (in English) accurately, completely, consistently, and reliably - this data must be entered in the exact way that the respondent says it, not paraphrased or summarized.
- Proactively communicate project progress updates and raise any queries or concerns with the 60dB team
- Review quality check feedback that is provided by project teams and correct or resolve it within the agreed timeline, and provide status updates to the project team.
- Uphold data privacy and integrity by strictly adhering to 60dB procedures, avoiding data falsification or recording inexistent/inaccurate data.
Requirements:
- Previous experience in data collection via phone surveys or in-person interviews.
- Strong organization and communication skills - able to work independently and proactively correspond with the 60 Decibels project teams via email and Slack
- Strong relationship-building skills - establish rapport and build trust with respondents from different cultures and backgrounds.
- Strong attention to detail to accurately record respondents' answers and prevent errors or omissions.
- Strong English communication skills; verbally and in writing as all communication with the 60dB team is in English.
- Proficiency in using smartphone/tablet/laptop-based data collection applications, as well as access to a stable phone, laptop, or computer, internet connection, and a quiet work environment.
- Familiarity/experience in the social impact space is a huge bonus!
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